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Hiring Call Quality Analyst - Immediate Requirement

4 - 7 YearsHyderabad / Secunderabad INR 4,00,000 - 7,00,000 P.A

Posted: 13 days ago

Job Description

The Job Profiles involves::
  • Listening to calls of the team size and give a feedback and coaching to the team.
  • Driving quality metrics as a target for the centre
  • Managing process performance on Call Quality, customer experience enhancement.
  • Responsible for developing processes & formats to ensure effective quality management of processes and adherence to compliance standards.
  • Responsible to assess the effectiveness of the pitch of the call (tone modulation), make non Compliance analysis and to ensure that corrective measures are taken in the event of any deviations.
  • Accountable for Overall Process compliance of the Process and provide periodic Training & refreshers to the Executives.
  • Assisting TLs and Team coaches in managing their processes by doing the call monitoring and coaching/Feedback management, helping them identify areas of opportunity and working towards improving the same from time to time.

Interview Details::

Interview Dates - 17th & 18th Feb'2017 (Friday & Saturday)
Contact Person - Dharamveer
Contact Number - 9738020980
Venue Details::
6th Floor, D Block, iLabs Centre
Plot No. 18, Software Units Layout
Survey No. 64 (P), Madhapur
Hyderabad - 500081

Salary: INR 4,00,000 - 7,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Quality Coach
Role: Quality Coach

Desired Profile

Education:UG -Any Graduate - Any Specialization, Graduation Not Required
PG - Any Postgraduate, Post Graduation Not Required
Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required

Company Profile

The NowFloats platform enables businesses to get a location-tagged, active, online presence within minutes and using SMS or APPs. NowFloats was founded in 2012 and already has 2,00,000+ customers that range from your neighbourhood store to Fortune 500, and is one of the fastest growing local content discovery platforms' globally.

NowFloats was founded by an experienced and diverse team, which has previously worked in Microsoft, GE and Saatchi & Saatchi. NowFloats has filed for 6 patents and remains a deeply tech/geeky organization. NowFloats is funded by Mumbai Angels, Blume Ventures and Omidyar Network. NowFloats has strategic partnerships with Google, Verisign and Microsoft.

NowFloats has been recognized for its innovation, winning the Microsoft BizSpark Challenge 2012 and subsequently being incubated at MS Ventures. NowFloats has been featured in Economic Times, CNBC, Entrepreneur, TheNextWeb, TechAsia, and among other recognitions which include NASSCOM EMERGE 50, TechCrunch and Best App by Google.

We recently acquired Lookup and growing fast. We are looking for rockstars to join our team, drop us a message and we will get back to you!

For the latest buzz please visit or follow us on Twitter (@NowFloats) and find us on Facebook at
View Contact Details+
Contact Details

Recruiter Name:Dharam

Contact Company:Nowfloats Technologies Pvt Ltd